Privacy Policy

1. Introduction

Welcome to Arovia.AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us.

When you visit our website and use our services (the "Services"), you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we describe our privacy practices in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

• Personal Data: Names, email addresses, and account credentials used to access the chatbot.
• Health/Medical Data & Chat Transcripts: Any symptoms, conditions, or related queries you input into our AI chatbot. Note: As per SPDI Rules, physical, physiological, and mental health conditions are considered Sensitive Personal Data. We process this text solely to provide the Arovia.AI assistant services. Do not upload or paste highly sensitive, personally identifying health records (like full medical charts or Aadhaar numbers) into the chat.
• Automatically Collected Data: IP address, device characteristics, operating system, and information about how you interact with the chatbot interface.

3. How We Use Your Information

We use personal information and chat interactions collected via our Services for a variety of business purposes:

• To facilitate conversational interactions with our AI assistant.
• To maintain chat history so you can review previous consultations or symptoms discussed.
• To respond to user inquiries and offer technical support.
• For data analysis to improve our chatbot's conversational accuracy, safety guardrails, and pain management algorithms.

4. Will Your Information Be Shared With Anyone?

We only share and disclose your information in the following situations:

• Compliance with Laws: We may disclose where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. Keeping Your Information Safe & Data Localization

We have implemented appropriate technical and organizational security measures—in accordance with industry standards—designed to protect the security of any personal information we process. Data is stored and processed with compliant cloud providers. Following applicable Indian cyber laws, any core data processing adheres to requisite geographic and structural constraints. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Contact Us

If you have questions, comments, or privacy requests about this notice or the processing of your Sensitive Personal Data, contact us at privacy@arovia.ai.